spoil your pet for less!
Choose your pet travel adventure dependent on your travel needs. Do you need the ultimate pet travel experience or a 1-time spoil?
Each will locate pet-friendly services and activities that meet your needs, location and requirements.
Unlock your 1st FREE Pet Travel adventure by subscribing to Pawtal and claiming the code.
Discount will be applied on checkout
Pawtal has partnered with Petwise offering you a range of wet and dry pet food for both dogs and cats that can be delivered to your destination of choice.
Food is available for small, medium and large sized animals of all ages.
Should you require a brand that is not listed, request on form and Pawtal will try and source accordingly.
(all food selections will be 1.5kg – 3kg depending on duration of travel)
food purchased by Pawtal will incur a 10% additional surcharge
government fees & taxes apply
Pawtal uses a 3rd party for all products advertised and sold.
No stock is owned or held at our premises.
Delivery and returns are by a 3rd party supplier. Pawtal will work with you to resolve any issues for all items purchased from Paw Shop.
If you find that an item is missing from your delivery, kindly contact us within 10 days from dispatch to resolve the issue. Please note that items may sometimes be shipped separately.
Please contact us within 7 days of receiving the item to arrange for it to be replaced. We will send a return postage label to get the item back to us and will send you the correct item. All products must be packed in original packaging and include any accessories, manuals, documentation, and registration that shipped with the product.
A refund will be generated if we do not have a replacement item.
Products generally offers a 12-month warranty which can be differed accordingly based on the manufacturer’s warranty period.
Contact Pawtal within 10 business days if the item arrives damaged.
Please also mention a detailed description and provide images or a short video of the damaged product to proceed with a replacement or refund process.
To make a claim, please provide your order number or copy of the tax invoice. You must describe the issue exactly and give proof to help your case, and state whether you are requesting a replacement, repair, refund or credit.
The warranty for products is completely discrete and Pawtal entertains any claim only according to the product manufacturer’s policy.
All claims are analyzed before taking any decision. Any claim will not be entertained if the concerning product is not used as guided or damages caused from misuse.
If you change your mind of an order will be accepted within 14 days after the items are reserved or delivered.
The day you informed Pawtal through the Returns portal will be considered as the day lodged. Failing to lodge the request within 14 days will make the claim null and the change of mind request cannot be processed for the order.
Change of mind is only accepted by sending an email to firstname.lastname@example.org. No other requests lodged on support emails or any other email/platform will not be considered even if done within the time frame.
You hold the responsibility of returning the product back to Pawtal on the consent of the Returns team.
The change of mind request will be cancelled if the product is opened or not in its original packaging.
Once products are returned to the warehouse the Returns team will inspect the product and refund if there are no damages with the product or the packaging.
In case of damage or fault occurs due to the user’s negligence, we do not cover the shipping cost for repair or replacement of the product
In case of a faulty product or a manufacturer defect, you can claim either one of them,
send us a message, we will try and source
paw shop enquiry